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After care

KKEC's Aftercare Policy

We take full responsibility for our clients' post-operative care. Our LASIK treatment does not end with surgery. We make sure that you continue to enjoy optimal vision in the months and years after your operation through our comprehensive aftercare policy.

Our comprehensive aftercare policy is designed to anticipate all your eye-care needs, including post-operative examinations, consultations, and additional vision correction, whenever necessary. Anyone who chooses KKEC for their vision correction needs can receive their treatment with complete peace of mind (*).

* The free warranty period varies according to the surgical procedure (click here for more information)
* Re-operation and additional vision correction are free of charge as long as they involve the same procedure as the initial operation. Treatment upgrades and alternative treatments are not free.
* Only the first re-operation or additional vision correction procedure is free. Please note that you will be charged for all subsequent procedures.
* The terms of the warranty were modified on April 15, 2019. The previous warranty applies to all procedures performed before April 15, 2019.
* If any one of the following describes you, you are NOT eligible to receive a free re-operation or additional surgery.
・You received vision correction surgery at another clinic.
・Your eyesight has worsened due to aging or trauma caused by an accident.
・You have a serious systemic disease, such as diabetes mellitus or a collagen disorder.
・You have an eye disease, such as cataracts or glaucoma.
・You are pregnant.
・Your suitability assessment shows that you are not a suitable candidate for a re-operation.
・A physician advises against a re-operation for valid medical reasons.

What You Get in Our Comprehensive Aftercare

Weguarantee three types of aftercare that are important for continued good vision after LASIK.

  • 1

    If your eyesight worsens after surgery:

    You may ask to receive a re-operation or additional vision correction procedure for free

  • 2

    If you have any concerns after your surgery:

    You may ask to receive a post-operative examination or consultation for free

  • 3

    In case of complications:

    We will provide treatment for the complication            for free

1If your eyesight worsens after surgery (*) or the results are not as you expected:

  • You may ask to receive a re-operation or additional vision correction procedure for free.

You may ask to receive a re-operation or additional vision correction procedure for free during the warranty period.

*Myopia can recur after surgery in very rare cases.
*Only the first re-operation or additional vision correction procedure is free. Please note that you will be charged for all subsequent procedures.

2If you have any concerns after your surgery:

  • You may ask to receive a free post-operative examination or consultation.

You are eligible to receive an unlimited number of examinations and consultations within the warranty period.

  • KKEC's aftercare provides the required medications free of charge for one year and treatment for any eye diseases that are detected during either the suitability assessment or follow-up examinations. Please note that there is a charge for the treatment of pre-existing eye diseases.

3If any complication arises:

  • We will provide free treatment for the complication.

Treatment is free for any complication related to surgery (*).

*Even if your medical condition requires that you be referred to another facility for treatment, KKEC promises to provide you with continued support through referrals to cooperating health care centers, etc. (Please note that you are responsible for the payment of any expenses incurred through treatments received at the referral clinic or hospital.)

Extra services for your peace of mind:

Compare KKEC with Our Competitors

Compare KKEC with Our Competitors

Each clinic has different aftercare, warranty, and free service policies. At KKEC, we believe that aftercare is just as important as the pre-operative suitability assessment for LASIK. That's why at KKEC, we unstintingly provide a comprehensive range of critical aftercare services to ensure that you continue to be happy with your results.

When considering another clinic, please confirm that you are eligible to receive any service that you may need after the expiration of the warranty.

KKEC's Special Aftercare Service No. 4: Nighttime consultation service (until 11:00 p.m.)

Please ask for a consultation if you experience acute pain after your operation.

KKEC's Special Aftercare Service No. 5: Referrals to our partner medical institutions

We will provide a letter of referral to another medical institution for a fee of 5,000 yen (including tax) if we are unable to care for you at our clinic. Referrals to clinics or hospitals outside Japan are also possible if you plan to be abroad (*).

*(Please note that you are responsible for the payment of any expenses incurred through treatments received at the referral clinic or hospital.)

KKEC's Special Aftercare Service No. 6: Advance e-mail notifications of regular follow-up examinations.

We will send you an e-mail to let you know when the day of your follow-up examination approaches.

*If you wish to receive e-mail notifications from KKEC, please make sure that the domain, @kobe-kanagawa.jp is not blocked on your account.

KKEC's Special Aftercare Service No. 7: Issuance of medical certificates

We provide medical certificates required for medical insurance reimbursements (*).

*The fee for a medical certificate is 5,000 yen (including tax).
*We can also prepare other necessary documents on request for a fee of 5,000 yen each (including tax).

Warranty period for each type of treatment

We offer long-term aftercare services in addition to our Total Care Service package.

Warranty period by type of treatment

Treatment Guaranteed period for repeat surgery/
additional vision correction
iFS IntraLASIK one year
Premium iLASIK®
Guarantee period: 3 years
Three years
Premium iLASIK® Three years
Premium iDesign LASIK Three years
Standard Epi-LASIK/LASEK/PRK one year
Custom Epi-LASIK/LASEK/PRK Three years
ICL/Phakic IOL Three years
Cataract surgery for both myopia and hyperopia Three years

* A re-operation or additional vision correction procedure may not be free in certain cases.
* The terms of the warranty were modified on April 15, 2019. The previous warranty applies to all procedures performed before April 15, 2019.